1. Introduction
Welcome to Home-Service! Your privacy is important to us, and we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our website and mobile applications (collectively referred to as the "Service"). By accessing or using our Service, you agree to the practices described in this policy.
2. Information We Collect
We collect the following types of information:
- Personal Data: Information such as your name, contact details (email address and phone number), home address, and payment information.
- Service Data:Information about the services you request or book, including service provider details, dates, and preferences.
- Usage Data: Information about how you interact with our Service, including your IP address, device type, browser information, and usage logs..
- Device Data:Information about the device you use to access our Service, including device identifiers and operating system information.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and improve our Home-Service offerings, including matching you with service providers, delivering personalized recommendations, and enhancing your experience.
- To communicate with you, including sending appointment reminders, service updates, notifications, and, where applicable, promotional or marketing communications.
- To process payments, manage your transactions, and ensure the smooth execution of your service requests.
- To comply with legal obligations,including adhering to applicable regulations and fulfilling any legal requirements.
4. Sharing Your Information
We do not sell your personal information. However, we may share your information in the following ways:
- Service Providers:We may share your information with third-party professionals or service providers who assist with the delivery of the services you request (e.g., contractors, cleaners, repair technicians).
- For Legal Reasons: We may disclose your information to comply with legal obligations, enforce our terms of service, protect our rights, or respond to lawful requests from authorities.
- In Case of Business Transactions:If our business undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission or storage can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Update:You can access, update, or correct your personal information by contacting us through the app or website.
- Opt-Out of Marketing:You can unsubscribe from marketing communications at any time by following the unsubscribe link in emails or contacting us directly.
- Cookie Preferences: You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features of the Service.
7. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or service offerings. We will notify you of significant changes by posting the updated policy on our website and within the app. Your continued use of the Service after such updates will indicate your acceptance of the revised terms.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at support@oakyahomeservices@gmail.com..